Position Title: Faults/ Installations Technician
Role Status: Full Time
Location: Maluafou
Reports to: Team Leader/Manager Customer Service Operation
Date: August 2018

Position Summary:

The primary responsibility of the Faults/ Installation Technician is to attend to customer faults and to carry out installations for new customers. Technician is also expected to assist with other teams from time to time, i.e. assist the project team with pulling cables and install in underground conduits. The responsible person will also involve in preparation of cable terminations for connection to equipment and overhead lines as well as splicing optic cables in both outdoor and indoor settings. Read, create, and maintain splicing schematics and diagrams, maintain control of activities surrounding the assigned work including the maintenance of accurate splicing and field notes.


Key Accountabilities and Results Areas

  • Attend and complete eight faults a day.
  • Be proactive to carry out responsibilities in a professional manner.
  • Show a positive attitude when attending to customer’s complaints.

Major Responsibilities

    • Works in a team environment
    • Perform fault finding and diagnosis of customer issues.    
    • Attend to customer complaints and resolved issues.
    • Carry out new installation (Landline/Moana TV/Broadband/Nano/WIFI) of new customers
    • Ensure to install them in a safe and secure manner
    • Perform routine maintenance, i.e testing of cabling and wiring to ensure proper continuity and proper terminations
    • Recognize and repair route issues including sign placement and weed control
    • Confer with customer on issues and communicate with Team Leads
    •  Responsible for compliance to proper quality assurance and must follow strict safety requirements
    • Must be available to respond to call out faults and outages that occur outside of regular hours
    • Assist the Project team by pulling cables and installed in underground conduits
  • Other related duties

 


Key Stakeholder Relationships

Internal Stakeholders:
  • Technical Operations Managers
  • CSC
  • Sales
  • Marketing
  • All Managers & Staff
External Stakeholders:
  • Customers

Key Requirements and Competencies

Qualifications/ Experience:
  • Certificate or Technical Diploma in telecommunications
  • On job training and certification
  • Completed an apprenticeship course
Knowledge/ Skills /Ability:
  • Knowledge of basic electronic theory eg Ohms Law, current, resistance, and volts.
  • Knowledge of fault finding techniques.
  • Know how to place a mid-sheath splice
  • Proficiency with Microsoft applications
  • Ability to work with clients regarding engineering problems
  • Ability to pay close attention to detail and make good sound decisions based on information given
  • Ability to multitask and stay organized under pressure
  • Must hold a valid Driver’s License
Organisational Competencies:
  • Customer Service – Treats all customers courteously; is responsive to customer requests and elicits feedback from them to monitor their satisfaction; considers both the short and long-term interests of the customer in making service decisions; proactively identifies customer needs and takes responsibility for resolving customer complaints in a timely manner.
  • Learning Agility – Demonstrates a personal learning orientation; seeks and constructively uses feedback to build on strengths and manage weaknesses; is curious and shares learning, and in doing so creates an expectation in others to seek and learn from experiences.
  • Building Collaborative Relationships – Exhibits an ability to cooperate and collaborate with colleagues across Bluesky to achieve shared goals; develops and maintains a range of internal and external networks to meet organisational objectives; looks for opportunities to support colleagues.
  • Self Management – Sets personal goals in line with business unit plans; takes responsibility for prioritising own work; looks for opportunities to improve performance; is passionate about achieving results.
  • Continuous Improvement – Looks for opportunities to apply continuous improvement practices / principles in their work area; responds to suggestions from others; applies new learning so as to improve individual and team performance.

Compliance

Business Compliance:
  • Ensure a sound understanding and
  • demonstrate commitment to and comply with all legislation and Bluesky policy relevant to the role and all activities undertaken in the role
  • ethical performance in an effort to maintain a high standard of conduct expected and deserved by our customers and to enable the Company to continue to offer its services and comply with our Bluesky Code of Ethics and Conduct.
Health and Safety:
  • Undertake all work in a safe manner and follow all company and workplace health and safety procedures
  • Identify new hazards and advise manager or workplace Health and Safety representative/coordinator within 24 hours of identification
  • Accurately report incidents and accidents to manager or workplace Health and Safety representative/coordinator as soon as possible.