Role Status: Full Time Employee
Location: Maluafou, Samoa
Reports to: Manager, Retail
Business Unit: Retail
Date: August 2018

Position Summary:

Frontline staff responsible for providing exceptional customer service; sell Bluesky products and services, operate in a professional manner, engage customers, adhere to and maintain store standards and support teamwork.  

Key Accountabilities and Results Areas

  • Achieve Sales Targets


  • Maintain No Variance on Stock and Cash Handling


  • To be current and knowledgeable on all Products and Services


  • To be punctual and maintain good attendance record


  • To offer excellent customer service


  • To follow and implement Policy and Process

Major Responsibilities

  • Provide exceptional customer service to all customers

  • Proactively develop the sale by providing options for the customer, overcoming sales objections

  • Respond to and correct billing or sales issues efficiently and effectively while adhering to departmental policies and procedure
  • Strive to meet individual and store sales targets
  • Responsible for the sale and upselling of Bluesky products and services; including cross selling of integrated and non integrated products and services
  • Attend regularly scheduled team meetings as required by Retail Sales Manager or Supervisor
  • Responsible for the sale of Bluesky products and services
  • Reconciliation of cash and stock without any variances
  • Assist in maintaining the store’s product presentation and visual objectives to company standards and floor set direction
  • Report all suspicious activity, cash or stock losses to the Loss prevention and store Management team
  • Other related duties as assigned

Key Stakeholder Relationships

Internal Stakeholders:
  • All departments and Managers
External Stakeholders:
  • Customers
  • Companies & Organisations

Key Requirements and Competencies

Qualifications/ Experience:
  • Tertiary qualifications with Certificate or a Diploma in a related area as standard
Knowledge/ Skills /Ability:
  • Must be a team player with ability to maintain a neat and presentable personality
  • Knowledge of telecommunications products and services a plus
  • Strong client relation, and presentation skills
  • Excellent verbal and written communication skills (both English and Samoan)
  • Must always have a professional appearance
  • Customer service oriented, with the ability to meet sales goals
  • Solid organization skills and an ability to execute at a high level
  • Must be honest in handling cash and stock
  • Flexibility to work various shifts which include Saturdays
  • Must have active listening, problem solving, customer service orientation, and organizational skills
  • Attention to detail, initiative, good judgment, adaptability to changing work environment, team work, stress tolerance and resilience
  • Proficient in relevant computer applications or Point of Sale programs
  • Cash Management Skills
  • Reliable, hardworking, enthusiastic, with the ability to perform multiple assignments at the same time
  • Investigate problems; prepare reports; develop solutions, and make recommendations to Leads and Manager in order to resolve customer complaints
  • Contribute to team efforts in accomplishing organizational goals.
  • Ability to learn the art of professional greeting and attracting passive consumers, as well as show passion to follow-up calls and sales activities
  • Physically fit to stand for many hours


Organisational Competencies:
  • Customer Service– Treats all customers courteously; is responsive to customer requests and elicits feedback from them to monitor their satisfaction; considers both the short and long-term interests of the customer in making service decisions; proactively identifies customer needs and takes responsibility for resolving customer complaints in a timely manner.
  • Learning Agility – Demonstrates a personal learning orientation; seeks and constructively uses feedback to build on strengths and manage weaknesses; is curious and shares learning, and in doing so creates an expectation in others to seek and learn from experiences.
  • Building Collaborative Relationships – Exhibits an ability to cooperate and collaborate with colleagues across Bluesky to achieve shared goals; develops and maintains a range of internal and external networks to meet organisational objectives; looks for opportunities to support colleagues
  • Self Management – Sets personal goals in line with business unit plans; takes responsibility for prioritising own work; looks for opportunities to improve performance; is passionate about achieving results.
  • Continuous Improvement – Looks for opportunities to apply continuous improvement practices / principles in their work area; responds to suggestions from others; applies new learning so as to improve individual and team performance.


Business Compliance:
  • Ensure a sound understanding and
  • demonstrate commitment to and comply with all legislation and Bluesky policy relevant to the role and all activities undertaken in the role
  • ethical performance in an effort to maintain a high standard of conduct expected and deserved by our customers and to enable the Company to continue to offer its services and comply with our Bluesky Code of Ethics and Conduct.
Health and Safety:
  • Undertake all work in a safe manner and follow all company and workplace health and safety procedures
  • Identify new hazards and advise manager or workplace Health and Safety representative/coordinator within 24 hours of identification
  • Accurately report incidents and accidents to manager or workplace Health and Safety representative/coordinator as soon as possible.